Core Talk CRM-SMS

Overview:

• Coretalk is a customer/supplier centric system, everything revolves around a persons mobile number.
• The communication process manager is the foundation of the product and co-ordinates all activity associated to a mobile number.
• It involves different processes which enable you to make the best use out of communication management and the use of SMS in your business.
• Handle an incoming call.
  
  

  - Search for the contact.

  - See who they are and instantly see there interaction with your company.

  - Make a note, schedule and appointment or instantly SMS them with relevant information.

  - Keeping them informed and managing your interaction efficiently is key to good service in your company.

• Receive an SMS
  
  

  - See the SMS reflected in outstanding items.

  - Select the SMS icon.

  - See who the SMS is from and the details.

  - Click on the SMS and move to “Deal with a contact” for advanced management of this information.

  - See the contacts full history, their profile and use the tools to deal with the request.

  - Close the event and store the information for future reference.

• The communication manager ensures that your company is TRULY SMS ENABLED.
• It will enable to you to manage incoming communication and respond via SMS in a fraction of the time and cost of your existing processes whilst increasing service and maintaining control in your company.