The Concept of SMS Enabled

 







Ensuring communication with Customers, Suppliers and Staff is not the bottleneck in your organization



Truly SMS enabled means

  • SMS becomes a way of life in your company.
  • True two way SMS communication is the norm.
  • SMS is categorized into different formats so that you know whether the incoming SMS relates to:

    - A promotion you are running.

    - A database integration request.

    - Performance management report.

    - General query

  • Customers, suppliers and staff experience the real benefit of interactive and immediate SMS communication by interfacing with your Coretalk.
  • SMS is used in all facets of your business it tracks your business cycle, providing the distinctive advantage that is has over other communication mediums in:

    - Advertising your products and services.

    - Linking leads to your sales management.

    - Enabling your salespeople to access information in the most efficient manner to ensure deals are closed.

    - Assisting your company in delivering your products or services.

    - Providing after sales support.

    - Up-selling to your happy customers.

    - Managing administrative issues using SMS.

Its simple people can Contact your business using SMS and you can Manage and Respond to their communication using SMS with a full track record.


Truly SMS enabled is NOT

  • Using BULK SMS to SPAM thousands of mobile numbers.
  • Using SMS short codes to run an interactive SMS promotion that merely creates a database of mobile numbers to market to in the future.
  • Setting up a database integration tool to push SMS messages to a particular recipient and not having the ability to RECEIVE and MANAGE responses from the recipient.
  • Sending one way outbound SMS communication to NOTIFY people.


Examples illustrating the concept of being Truly SMS Enabled.

+ Mass SMS from excel spreadsheet
  1. Send a personalized mass SMS from an excel spreadsheet to a list of people that have outstanding payments to make.

  • Send the SMS’s.
  • Receive SMS responses with relevant explanations.
  • Manage the responses whilst viewing communication history.
  • Decide whether the issue has been resolved or not.
  • Escalate the issue by arranging an appointment in your SMS integrated calendar.
  • Automatically send the person an SMS with the appointment details.
  • Forward the person’s information and explanation to other people via SMS.
  • Manage their responses.
  • Resolve the issue and manage the event by moving it to the completed file.
  • Keep a history of the communication for future reference.
+ Create a non-SPAM interactive SMS promotion
  1. Create a non-SPAM interactive SMS promotion where customers SMS the word (service good or average or bad) to your Coretalk SMS number.

 

  • When the SMS promotion arrives via SMS into your Coretalk the system will automatically respond with an appropriate message for the customer.
  • You will immediately see that you have a service rating in your system.
  • You can select the response and immediately see the customer’s information.
  • In the event that the customer gave you a bad rating you now have the ability to immediately communicate with the customer via SMS.
  • Send them an SMS asking what the problem was or offer them a token gift as an apology on their next visit.
  • Manage the event marking it as completed when the reasons are understood and the appropriate actions are taken.
  • Keep the history of communication stored for future use.
+ SMS your business to request service, products, pricing or general information.
  1. Educate your customers to SMS your business to request service, products, pricing or general information.

 

  • When you receive their SMS messages manage them immediately providing an appropriate response.
  • Create a culture of immediate response to further boost your concept of enhanced service.
  • Create templates to reduce the time it takes to answer common questions.
  • Make sure you have a detailed customized database of your customers so that when you receive an SMS their information is at your fingertips.
  • Instantly search for relevant information in your communication history, understand the issues and keep a record of the time and date that information was received and managed via SMS.
+ Receive SMS messages from your field workers
  1. Setup independent Coretalk’s in strategic parts of your company, make sure that your production facility has the ability to receive SMS messages from your field workers.

 

  • Field worker needs to provide stock deliverable for a particular customer, whilst visiting the customer the field worker sends an SMS to the production department.
  • The production manager is not at the PC where Coretalk is installed.
  • Coretalk automatically forwards this important SMS to the manager’s mobile number.
  • The manager checks the stock and sends an SMS to the field worker.
  • The SMS is managed and completed.
  • The information is stored in the communication history against the field workers details for future reference.
+ Integrate Coretalk into your existing stock database
  1. Integrate Coretalk into your existing stock database. Now field workers can SMS the keyword STOCK followed by a particular stock code P139567 to your Coretalk number.

 

    • Coretalk receives the request and checks your stock holding and retail price for that particular item.
    • When it finds the information it automatically sends it via SMS back to the field worker.
    • The request by the field worker is noted and ready to be managed further if required.
    • The field worker sends an SMS back requesting that 3 of these items are reserved for a particular client.
    • The stock controller sees the SMS response and knows exactly who it is from.
    • The stock controller views the field workers communication history and understands exactly what is required, he holds the particular items and sends an SMS back to the field worker confirming the action.
    • All communication is stored and noted against the relevant people for future reference.



Your business is truly SMS enabled when SMS is used and recognized as a standard manner in which to communicate with your suppliers, customers and staff.

Effective communication is bi-directional, it does not help to merely send a mass/bulk SMS to a group of people without offering a response mechanism that can be instantly received, managed and escalated as required.

Truly SMS enabled means that the power of SMS can be exploited in all facets of your business